I had the privilege of delivering an Introduction to Emotional Intelligence class today. I was lucky to have very insightful people in the class. The organic discussion that occurred kept the class interesting for all of us and has me wondering how many of us realize the part emotional intelligence (EQ) plays in our business?
Every interaction we have with clients, vendors and employees requires that we put our emotional intelligence skills to use- or perhaps we don’t and our interactions are questionable at best? Your EQ skills will help calm an upset employee, can help someone make a decision or save the account you thought was walking away.
Self-awareness is key to all EQ. If you do not realize how your actions and emotions are impacting those around you it is difficult to manage those same actions and emotions. Blissful ignorance is not a recommended state.
Most of us realize our business is built on the relationships we make and foster. If we are not aware of how we interact it is much more difficult to create long-lasting win-win relationships. Think of the people you know who have difficulty keeping friends and it is always the other person’s fault. There may be a few EQ issues that, once addressed, could change the way this person relates to everyone in their life.
Blissful ignorance can lead to hurt feelings, disappointed or disillusioned customers, and family members left wondering what all of the hubbub is about. Increasing your emotional intelligence benefits not only you personally but everyone around you.
Speaking of ‘everyone’. EQ is not just for work. Those same skills can pay huge dividends with your family. You can create more trusting and intimate relationships if you are better able to manage your own emotions and to understand the feelings behind other people’s emotions.
You can be the example you want your employees and family to emulate. It all starts with self-awareness.
